Our Customer Service

Shipping Policy

Please allow for 5-7 days for shipping from date ordered. All of items that we manufacture are shipped via UPS/Fedex Ground or freight truck. All products that are shipped by UPS/Fedex are marked in the shopping cart and shipping charges are listed for each item.

Larger products and orders over $1000 are shipped via freight truck and cost of shipping will not display properly in the shopping cart. For these orders we need to quote each shipment individually for the customer’s zip code. E-mail or call us with your zip code and we will give you the freight charges and shipping information. For all regular orders information about Shipping will be emailed separately on the day of shipping. If you have any questions feel free to contact us, we would love to hear them.

Return Policy

Return of any item(s) must be approved before hand with our service team. Each returned order is evaluated based on order type, packaging type and method of transit. Restocking fees are a subject of this evaluation. Contact us for more information or if you have any specific questions. All returns must have our prior approval.

Ordering Information

If you are a customer that has purchased equipment from our internet store in the past and have already set up an account with us you will be glad to realize that this information is kept for your convenience in making future purchases.

The information that we gathered from you, our valued customer, is stored in our database on a secure server. When you place repeat orders from akathletics.com, your personal information will be used to save you time by not having to ask for your name, address, phone, etc. For more specific information regarding your privacy please refer to our privacy policy on our 'about us' page.

Order Status

To obtain the status of an order, enter the confirmation number and click Go!